Shipping policy

Where We Ship

Rolling Companions ships to addresses within the United States only, including Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO/DPO military addresses. We do not currently ship internationally.

How Long It Takes

Every item we sell is made to order. That means there are two separate stages between your order and your doorstep:

1. Production: 2–7 business days.** Your item is printed and prepared after you order. Nothing is sitting in a warehouse waiting.  

2. Transit: 3–8 business days** for standard shipping within the contiguous United States, after production is complete.

Total expected delivery: roughly 5–15 business days from the time you order.** Shipments to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and military addresses generally take longer. Orders placed during holiday periods or major sale events may also take longer to produce.

Multiple Packages

Orders containing several items may be produced at different facilities and arrive in separate packages on different days. This is normal and does not mean part of your order is missing. Each package gets its own tracking number.

Tracking

You'll receive a shipping confirmation email with tracking as soon as your order leaves the production facility. Tracking information can take 24–48 hours to become active with the carrier.

Address Accuracy

Please double-check your shipping address at checkout. We cannot change an address once an order has entered production.

 If a package is returned to us because of an incomplete or incorrect address provided at checkout, we can reship it, but you will be responsible for the cost of reshipment. If a package is returned due to a carrier error on our end, we'll reship it at no charge.

Lost Packages

If your tracking shows delivered but the package hasn't arrived, please check with your household, neighbors, and building management first, and allow 48 hours — carriers occasionally mark packages delivered slightly early.

**If a package hasn't arrived, contact us within 30 days of the estimated delivery date.** We can't file a claim after that window closes, and we won't be able to replace the order.

Questions

Email admin@rollingcompanions.com with your order number.