Refund policy
Every item we sell is printed just for you after you order it. Because nothing is mass-produced and held in inventory, we cannot accept returns for change of mind.
**If something is wrong with your order — damaged, defective, misprinted, or never arrived — we will fix it at no cost to you.** Contact us within 30 days.
What We Replace or Refund
Contact us within **30 days of delivery** and we'll send a free replacement or issue a full refund if:
- The item arrived damaged or defective (manufacturing flaw, warped or cracked print, ink issue, broken stitching)
- The design was misprinted — wrong placement, wrong colors, or the wrong item entirely
- You received the wrong size or product compared to what you ordered
**You do not need to ship the item back to us.** Just email admin@rollingcompanions.com with your order number and a clear photo of the problem. If several items share the same defect, one photo showing them together is fine.
For packages lost in transit, contact us within **30 days of the estimated delivery date**.
Claims submitted after these windows cannot be honored.
Sizing
Please check the size guide on each product page before ordering — fit varies between garment brands, and our size guides reflect actual measurements rather than generic S/M/L assumption
Every item we sell is printed just for you after you order it. Because nothing is mass-produced and held in inventory, we cannot accept returns for change of mind.
That said, we know ordering apparel online is a gamble. **If your item doesn't fit, contact us within 30 days and we'll produce a replacement in a different size at no charge.** Keep or donate the original — please don't ship it back. This is a one-time courtesy per order.
What We Can't Accept
- Returns or refunds for change of mind, or because you no longer want the item
- Returns of sealed or intimate goods, including face coverings and underwear, which cannot be resold or restocked for health and safety reasons
- Claims submitted more than 30 days after delivery
- Items damaged by normal wear, improper washing, or alteration after delivery
Order Cancellations
Contact us as soon as possible if you need to cancel. We can usually cancel an order for a full refund if it hasn't entered production yet, which typically means within a few hours of ordering. Once production begins, the item has already been made and we can no longer cancel it.
Refund Timing
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Contact
admin@rollingocmpanions.com — include your order number and photos where relevant.